Shipping & Returns
Shipping Policy
Shipping Time
Most orders are delivered within 2–6 business days in the U.S. Delivery times may vary depending on the product and destination.
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Shipping Cost
Free shipping is available on every order.
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Order Tracking
Once your order has shipped, you’ll receive tracking information by email.
Delivery Issues
If your order arrives damaged, is missing, or has not arrived within the estimated delivery window, please contact us at support@charfiostore.com.
Return & Exchange Policy
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us at support@charfiostore.com before returning any item. Return or refund eligibility depends on the circumstances of the order.
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Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We may request clear photos or videos of the item and shipping label.
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Order Delays
If an order has no tracking information or remains in transit for more than 45 days, you may be eligible for a refund or replacement.
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Cancellations
Please contact us as soon as possible if you need to cancel your order. We’ll do our best to accommodate your request, but cancellation may not be possible once the order has been processed or shipped.
Non-Refundable Situations
Refunds may not be available for buyer’s remorse, incorrect addresses provided at checkout, or selecting the wrong size, color, or product variation.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to be processed and credited, depending on your bank or payment provider.
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Important
Please contact us before returning any item. Do not send products back without receiving return instructions from our support team.
For assistance with a return or refund, contact:
support@charfiostore.com